Issues with third-party service provider for AI

Incident Report for Help Scout

Resolved

Our service provider has recovered service and our AI features are now running smoothly.

Posted Oct 19, 2023 - 23:49 EDT

Monitoring

A third-party service provider we use to power our AI features is currently experiencing issues. Users may see delays or errors when using the AI features. We’re actively monitoring the situation and will share updates as they become available.

Posted Oct 19, 2023 - 20:30 EDT

This incident affected: Web App.