Slow Performance of the Web App
Incident Report for Help Scout
Thanks for your patience this morning folks. We’ve now resolved the underlying issue and your mailbox folder counts should be catching up to where they are meant to be shortly. You may have also experienced a reduction in notifications and webhook activity at this time, and we apologise for any inconvenience. Please reach out to our support team if you have any further questions.
Posted May 21, 2021 - 04:36 EDT
Our engineers are currently monitoring a fix we've implemented for this issue. As we go through this process, your Workflows and Mailbox folder counts will start working and displaying correctly. Thank for your patience while we continue working on this.
Posted May 21, 2021 - 03:59 EDT
The issue has been identified and our engineers are now working on a resolution. Thank you for your patience so far.
Posted May 21, 2021 - 01:55 EDT
Our team is continuing to look into this. Performance issues only appear to be affecting some Users intermittently. Affected Users may see a delay in updating mailbox folders, conversations previews, workflows and search results.
Posted May 21, 2021 - 00:43 EDT
We are continuing to investigate this issue and will provide further updates soon.
Posted May 20, 2021 - 23:23 EDT
We’ve been alerted that some Users are experiencing slow performance across the app - we're investigating.
Posted May 20, 2021 - 22:28 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.