Access Issues

Incident Report for Help Scout

Resolved

The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.

Posted Oct 09, 2024 - 10:10 EDT

Investigating

We’ve been alerted that some users are having issues with accessing and logging into Help Scout. We’re investigating further.

Posted Oct 09, 2024 - 09:29 EDT

This incident affected: Web App.