Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed.

Posted Jul 09, 2022 - 08:31 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 09, 2022 - 08:00 EDT

Scheduled

From 8:00 am to 8:30 am EST on Saturday, July 9, 2022, we'll be performing database maintenance on Help Scout.

During this time Help Scout will be inaccessible.

Messages sent to mailboxes will be delivered as soon as services are back online. We’ll be providing updates here if anything changes during the maintenance window.

Both Docs sites and Beacons will remain available and visible. However it won't be possible to create new Docs sites or articles, and it won't be possible to send a message or trigger a chat through Beacon.

Posted Jul 05, 2022 - 15:28 EDT

This scheduled maintenance affected: Web App, Docs Sites, Beacon, Mobile Apps and Public APIs (Mailbox API 2.0).