Search and Folder Issues
Incident Report for Help Scout
Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Posted Nov 04, 2020 - 10:32 EST
We've got a fix in place and the delay in processing new emails, folder counts and workflows activating should be resolved shortly. We'll update one last time when the backlog has been cleared.
Posted Nov 04, 2020 - 10:15 EST
We've identified the cause of this mornings issues and are currently working on a fix. We'll keep you updated with more information as it becomes available.
Posted Nov 04, 2020 - 09:59 EST
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Nov 04, 2020 - 09:50 EST
This incident affected: Mailbox counts, folders, reports, search results.