Search and Page Load Issues

Incident Report for Help Scout

Resolved

We have identified and corrected the cause of this issue. Folders, search results, and page loads should be performing as normal. Thank you for your patience!

Posted 1 year ago. Apr 24, 2024 - 18:45 EDT

Investigating

We're looking into reports of slow loading across the app. Features like Search and folders may be slow to load. This should impact fewer than 10% of customers. We'll update here when we have more information.

Posted 1 year ago. Apr 24, 2024 - 18:19 EDT

This incident affected: Mailbox counts, folders, reports, search results.