Search and Page Load Issues

Incident Report for Help Scout

Resolved

Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

Posted Jul 27, 2017 - 10:25 EDT

Investigating

We're looking into a few issues with search and network connectivity with our network provider. This will impact things like your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress!

Posted Jul 27, 2017 - 10:09 EDT