Connections Issues

Incident Report for Help Scout

Resolved

Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours. We're sorry for the trouble today!

Posted Mar 31, 2021 - 14:02 EDT

Monitoring

We've identified the underlying infrastructure causing degraded performance to the web app and are continuing to monitor performance until we close this out fully.

Posted Mar 31, 2021 - 13:52 EDT

Update

We are continuing to investigate the connection issues with Help Scout - thanks for your patience!

Posted Mar 31, 2021 - 13:41 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re investigating.

Posted Mar 31, 2021 - 13:23 EDT

This incident affected: Web App.