Connections Issues

Incident Report for Help Scout

Resolved

Access to Help Scout should be back to normal. Sorry for the trouble today!

Posted Jun 13, 2023 - 04:23 EDT

Monitoring

Help Scout is up and running again, and inbound and outbound emails should be working successfully. Folder views/counts and workflows may be slow to update for now. We're monitoring the app's performance closely.

Posted Jun 13, 2023 - 04:20 EDT

Update

We are continuing to investigate this issue.

Posted Jun 13, 2023 - 04:09 EDT

Investigating

We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.

Posted Jun 13, 2023 - 04:09 EDT

This incident affected: Web App, Mobile Apps, Email Processing, and Mailbox counts, folders, reports, search results.