Connections Issues
Incident Report for Help Scout
Access to Help Scout should be back to normal. Sorry for the trouble today!
Posted Jun 13, 2023 - 04:23 EDT
Help Scout is up and running again, and inbound and outbound emails should be working successfully. Folder views/counts and workflows may be slow to update for now. We're monitoring the app's performance closely.
Posted Jun 13, 2023 - 04:20 EDT
We are continuing to investigate this issue.
Posted Jun 13, 2023 - 04:09 EDT
We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.
Posted Jun 13, 2023 - 04:09 EDT
This incident affected: Web App, Mobile Apps, Email Processing, and Mailbox counts, folders, reports, search results.