Connection Issues

Incident Report for Help Scout

Resolved

This incident has been resolved.

Posted Apr 03, 2018 - 14:56 EDT

Monitoring

We've got things under control. Page load times are back where they should be, and Docs site errors have been resolved. We're keeping tabs on performance and digging in to see what happened. Sorry about the trouble!

Posted Apr 03, 2018 - 14:56 EDT

Investigating

We're investigating some long page load times in the web app. We're also seeing sporadic connection issues with Docs sites and the Docs API. We'll continue to post updates as we have more information to share.

Posted Apr 03, 2018 - 14:48 EDT