Degraded Performance and Outbound Email Delays

Incident Report for Help Scout

Resolved

Our team have discovered the cause and it is now fixed. If you are still experiencing issues, please clear your browser cache and log back in.
Posted Dec 21, 2022 - 14:55 EST

Investigating

We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Posted Dec 21, 2022 - 14:40 EST
This incident affected: Web App and Email Processing.
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