Mobile App Issues
Incident Report for Help Scout
Resolved
Both the Android and iPhone apps are back in action, and we're marking this as resolved. Apologies for the hiccup!
Posted 3 months ago. Apr 17, 2019 - 16:30 EDT
Identified
We've identified the issue and are working on a fix.
Posted 3 months ago. Apr 17, 2019 - 16:28 EDT
Update
We are continuing to investigate this issue.
Posted 3 months ago. Apr 17, 2019 - 16:24 EDT
Investigating
We’ve been alerted to a problem with Help Scout's Mobile API, which impacts both the Android and iOS apps - we’re investigating and we'll be posting updates here.
Posted 3 months ago. Apr 17, 2019 - 16:19 EDT
This incident affected: Mobile Apps.