Mobile App Issues

Incident Report for Help Scout

Resolved

Both the Android and iPhone apps are back in action, and we're marking this as resolved. Apologies for the hiccup!

Posted Apr 17, 2019 - 16:30 EDT

Identified

We've identified the issue and are working on a fix.

Posted Apr 17, 2019 - 16:28 EDT

Update

We are continuing to investigate this issue.

Posted Apr 17, 2019 - 16:24 EDT

Investigating

We’ve been alerted to a problem with Help Scout's Mobile API, which impacts both the Android and iOS apps - we’re investigating and we'll be posting updates here.

Posted Apr 17, 2019 - 16:19 EDT

This incident affected: Mobile Apps.