Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed.

Posted Feb 25, 2023 - 09:30 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 25, 2023 - 09:02 EST

Scheduled

We will be performing database maintenance on Saturday, February 25, 2023 from 9:00 am to 9:30 am EST. We expect the downtime period to be no longer than 30 minutes. All services may experience a brief outage during this maintenance.

Messages sent to mailboxes will be delivered as soon as services are back online. We will provide updates here if anything changes during the maintenance window.

Posted Feb 22, 2023 - 14:33 EST

This scheduled maintenance affected: Web App, Docs Sites, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results, Marketing Site and Public APIs (Inbox API, Docs API).