Connection Issues

Incident Report for Help Scout

Resolved

Things are back to normal and message queues, folder counts, and search results should be up-to-date. We're sorry for the trouble today, folks!
Posted Apr 03, 2019 - 12:07 EDT

Monitoring

We’re still investigating the root cause of the downtime, but at this time things are back to normal and message queues, folder counts, and search results will be up-to-date very soon.
Posted Apr 03, 2019 - 11:52 EDT

Update

The web app is down right now and we're scrambling to figure it out. Hang tight.
Posted Apr 03, 2019 - 11:44 EDT

Investigating

We're investigating elevated page load times leading to page timeouts across the web app. We'll continue to post updates as we have more information to share.
Posted Apr 03, 2019 - 11:43 EDT
This incident affected: Web App.
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