Connections Issues
Incident Report for Help Scout
Access to Help Scout, along with other, unrelated third-party services has become degraded for a small subset of users based in the United Kingdom.

Should you experience any further issues accessing Help Scout we recommend reaching out to your Internet Service Provider for further assistance.
Posted Oct 31, 2022 - 11:56 EDT
We've determined that access to Help Scout, as well as unrelated third party services, has become degraded for users based in the United Kingdom. We'll continue to monitor the situation, and will update as more information on a resolution becomes available for all affected users.
Posted Oct 31, 2022 - 09:34 EDT
We are continuing to investigate the root cause and will update once we have further information.
Posted Oct 31, 2022 - 09:12 EDT
Help Scout is currently unavailable for some customers. We're investigating.
We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it.
Posted Oct 31, 2022 - 08:44 EDT
This incident affected: Web App.