App Access Issues

Incident Report for Help Scout

Resolved

Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Posted Aug 18, 2026 - 14:50 EDT

Monitoring

A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.

Posted Aug 18, 2026 - 11:54 EDT

Investigating

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

Posted Aug 18, 2026 - 11:38 EDT

This incident affected: AI Services (AI Drafts, AI Answers, AI Summarize, AI Assist).