Emergency Database Restart

Incident Report for Help Scout

Resolved

We ran into a locked process with a database and were forced to do an emergency restart. Impact to Help Scout was one minute or less for effected customers. Very sorry for the brief interruption! All is back to normal now.

Posted Jul 06, 2017 - 11:57 EDT

Monitoring

Our Ops team is performing an emergency database restart.

Posted Jul 06, 2017 - 11:54 EDT

Identified

Our automated systems have detected connection problems with the web app and the Ops team has been notified. Stay tuned for further information.

Posted Jul 06, 2017 - 11:49 EDT