Performance is stable across the board, so we're closing this out. Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. Apologies for the trouble!

A fix has been implemented and we're monitoring the results for search, folder counts, and workflow behavior.

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running. (This is an update to initiate a notification)

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.