Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed.

Posted Jul 17, 2025 - 03:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 17, 2025 - 02:00 EDT

Scheduled

We will be performing a scheduled database maintenance on Thursday, July 17, 2025, starting at 2:00 AM Eastern. It should last about one hour.

During this maintenance, you may experience overall platform slowness or intermittent errors. Normal function will resume after the maintenance has completed.

We will provide updates here if anything changes during the maintenance window.

Posted Jul 16, 2025 - 08:50 EDT

This scheduled maintenance affected: Web App, Mobile Apps and Public APIs (Inbox API, Docs API).