Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed. All Docs services have been restored.
Posted Jun 07, 2025 - 10:47 EDT

Update

Our scheduled maintenance is still in progress and Docs sites are still inaccessible at this time. We are continuing to work to restore service as soon as possible.
Posted Jun 07, 2025 - 10:30 EDT

Update

We have experienced some unexpected issues with the scheduled maintenance this morning and need to extend the time to 10:30 AM Eastern.

This has affected Docs ability to load as well as the administrative access to edit and manage. We are working to restore Docs sites as quickly as possible.
Posted Jun 07, 2025 - 09:54 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 07, 2025 - 09:00 EDT

Scheduled

We will be performing a scheduled database maintenance on Saturday, June 7, 2025 starting at 9:00 AM Eastern that should last about 1 hour.

During this maintenance you will not be able to create, edit, delete, or publish Docs articles. Your Docs site will still be available for visitors.

We will provide updates here if anything changes during the maintenance window.
Posted May 14, 2025 - 09:38 EDT
This scheduled maintenance affected: Docs Sites.