Performance and indexing is slower than usual
Incident Report for Help Scout
We're in the clear and performance is back to normal. Our team is investigating what caused the backup in our database, and we'll post more details here in the coming days. So sorry for the inconvenience on a Monday morning, folks!
Posted 7 months ago. Nov 19, 2018 - 06:08 EST
Queues are draining quickly now and overall performance is getting back to normal. Folder counts, tags and workflows are catching up steadily. We're monitoring the results before closing this out.
Posted 7 months ago. Nov 19, 2018 - 05:50 EST
Page loads are slightly higher than normal, but most of the impact is across services like workflows, folder counts and search/reports being delayed by up to 20 minutes. Inbound and outbound email may be slightly delayed as well.
Posted 7 months ago. Nov 19, 2018 - 05:15 EST
We're working as quickly as possible to bring services back to normal - sorry for the hassle, folks! We'll continue to update here as we make progress.
Posted 7 months ago. Nov 19, 2018 - 04:42 EST
Our Ops team has identified the issue and we're working on a fix. Thanks for your patience!
Posted 7 months ago. Nov 19, 2018 - 04:22 EST
We're currently investigating elevated page load times when attempting to access the web app, in addition to delayed indexing (folder counts, reports, search) and email processing. We'll continue to update as we have more information!
Posted 7 months ago. Nov 19, 2018 - 04:12 EST
This incident affected: Public APIs (Mailbox API 2.0) and Web App, Docs Sites, Beacon, Email Processing, Mailbox counts, folders, reports, search results.