Mobile App Issues

Incident Report for Help Scout

Resolved

Our mobile apps are stable and running smoothly. Thank you for your patience.

Posted Jun 26, 2024 - 19:59 EDT

Monitoring

Mobile apps are running smoothly again. We'll keep an eye on this issue for a bit longer to make sure everything is ok.

Posted Jun 26, 2024 - 19:44 EDT

Identified

We've identified the issue affecting our mobile apps and are working on a resolution.

Posted Jun 26, 2024 - 19:25 EDT

Investigating

We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.

Posted Jun 26, 2024 - 19:09 EDT

This incident affected: Mobile Apps.