Search and Folder Issues
Incident Report for Help Scout
Folder counts, message previews, search results and new email processing are in the clear. We're closing this one out. Apologies for the Tuesday trouble!
Posted Jun 30, 2020 - 05:47 EDT
Making progress! All queues are slowly draining. You should see new messages starting to arrive in your mailboxes. We’re keeping a close eye on things for a bit longer before closing this out. Very sorry for the trouble today!
Posted Jun 30, 2020 - 04:46 EDT
Folder counts, conversation previews, and workflows are catching up. Your Help Scout mailbox might be slow to update with new messages and replies until we’re in the clear. We’ll post more information here as we have it.
Posted Jun 30, 2020 - 04:18 EDT
We are continuing to investigate this issue.
Posted Jun 30, 2020 - 03:56 EDT
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Jun 30, 2020 - 03:50 EDT
This incident affected: Mailbox counts, folders, reports, search results.