Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness experienced in the app this morning. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.
Posted Dec 16, 2020 - 10:02 EST
Identified
Our engineers have identified the cause of the slowness and are working on a fix. We'll post another update when things are back to normal. Thanks again for your patience, friends.
Posted Dec 16, 2020 - 09:41 EST
Update
We're still investigating this one, folks! Likely, you still see delays for new emails in search, folder counts, and with workflows triggering. Thank you for your patience while we continue investigating.
Posted Dec 16, 2020 - 09:20 EST
Update
We're continuing to investigate the cause of the issues you're seeing in your Help Scout account. We'll keep you informed as more information becomes available and apologies for the disruption to your day!
Posted Dec 16, 2020 - 08:54 EST
Investigating
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Dec 16, 2020 - 08:38 EST
This incident affected: Mailbox counts, folders, reports, search results.