We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

Incident Report for Help Scout

Resolved

We've reverted the changes and functionality has been restored. We appreciate your patience!

Posted Nov 16, 2022 - 17:34 EST

Identified

We've isolated the source of the issue and are working on reverting changes now. We're continuing to monitor the situation, and will share updates as soon as we have them.

Posted Nov 16, 2022 - 17:11 EST

Investigating

We are currently investigating this issue.

Posted Nov 16, 2022 - 15:41 EST

This incident affected: Web App, Beacon, and Mailbox counts, folders, reports, search results.