Scheduled Database Maintenance
Scheduled Maintenance Report for Help Scout
The schedule maintenance has been completed and live chat services are back to fully operational.

Happy Saturday folks, and thanks so much for your patience today!
Posted Jan 28, 2023 - 11:29 EST
Apologies for the continued chat service disruption. We are still working on our scheduled maintenance and need to extend the timeframe to 12:00 pm EST.

As a reminder this affects the live chat service only. Your customers can still use Beacon to send you a message and email service is unaffected, but chat will not be available until this maintenance has been completed.

Thanks for your patience!
Posted Jan 28, 2023 - 10:52 EST
Scheduled maintenance is still in progress but is taking a bit longer than we'd initially predicted. Apologies for the extended time.

We expect to have this completed by 11:00 am EST and will provide an update here if that changes.
Posted Jan 28, 2023 - 09:41 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 28, 2023 - 08:30 EST
From 8:30 am to 10:00 am EST on Saturday, January 28th, 2023, we'll be performing database maintenance that will take chat offline.

Starting at 8:30 am no new chats will be able to be initiated but any agents in an active chat at that time will not be disconnected. At 9:00 am the chat service will be offline entirely for about 1 hour.
Posted Jan 12, 2023 - 09:53 EST
This scheduled maintenance affected: Web App and Beacon.