Degraded App Performance (Slowness & Lagging)

Incident Report for Help Scout

Resolved

We've been able to implement a fix and are seeing app performance improve. We'll continue to keep an eye on things just in case, but feel free to reach out to us at help@helpscout.com if you see further issues.

Posted Jun 03, 2024 - 12:14 EDT

Identified

We've been able to identify the source of the issue and are working on a solution.

Posted Jun 03, 2024 - 11:47 EDT

Update

We're still investigating issues with app slowness - we appreciate your patience and will share updates once we have them.

Posted Jun 03, 2024 - 11:12 EDT

Investigating

We've noticed an issue with general app performance and are actively investigating.

Posted Jun 03, 2024 - 10:31 EDT

This incident affected: Web App.