App Delays

Incident Report for Help Scout

Resolved

Help Scout's performance should be returning to normal. Thanks for bearing with us today!

Posted 1 year ago. Mar 27, 2024 - 13:34 EDT

Identified

Our engineers have identified the root of the problem and are mitigating it now.

Posted 1 year ago. Mar 27, 2024 - 13:30 EDT

Investigating

We're looking into reports of delays across the app. Some customers may notice a long delay when attempting to send or receive emails. We'll update here when we have more information.

Posted 1 year ago. Mar 27, 2024 - 13:08 EDT

This incident affected: Web App, Mobile Apps, Email Processing, and Mailbox counts, folders, reports, search results.