Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.
Posted Oct 12, 2020 - 05:55 EDT
Identified
Our engineers have identified the issue, and we're working towards resolving the ongoing situation. Right now you're likely seeing some slowness on the Web app, as you take actions in conversations or navigate between folders. Thanks for your patience.
Posted Oct 12, 2020 - 05:22 EDT
Investigating
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Oct 12, 2020 - 05:08 EDT
This incident affected: Mailbox counts, folders, reports, search results.