Connection Issues
Incident Report for Help Scout
We've identified the root cause of today's issue, which lasted roughly 6 minutes and resulted in high page load times and or page timeouts in the web app. Our team is now working to make sure this doesn't happen again. Apologies once again for the trouble today.
Posted Jan 14, 2019 - 09:50 EST
Everything is healthy again, apologies for the brief slow down. We're going to leave this incident open for a bit to confirm it is resolved.
Posted Jan 14, 2019 - 09:45 EST
Web app performance seems to be recovering, but our team is still investigating the root cause.
Posted Jan 14, 2019 - 09:41 EST
We're investigating elevated page load times leading to page timeouts across the web app. We'll continue to post updates as we have more information to share.

Public APIs and mobile apps are fine. This issue is limited to the web app only right now.
Posted Jan 14, 2019 - 09:36 EST
This incident affected: Web App.