Temporary Connection Issues

Incident Report for Help Scout

Resolved

Earlier today between 2:45 and 3:15PM EST, some Help Scout users may have experienced intermittent connection issues and 'no healthy upstream' errors across the app. Our team quickly identified and resolved this issue. Things should be working as expected again across the app!

Apologies for the inconvenience today folks and thank you for your patience as we got this issue fixed up!

Posted Jul 08, 2025 - 15:00 EDT