Search and Folder Issues
Incident Report for Help Scout
Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness experienced in the app. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to
Posted Mar 10, 2021 - 07:40 EST
Our engineers have identified the cause of the slowness and are working on a fix. We'll post another update when things are back to normal. Thanks again for your patience this morning.
Posted Mar 10, 2021 - 07:06 EST
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Mar 10, 2021 - 06:56 EST
This incident affected: Mailbox counts, folders, reports, search results.