Search and Page Load Issues

Incident Report for Help Scout

Resolved

Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

Posted Jan 08, 2026 - 10:42 EST

This incident affected: Web App.