Connection Issues
Incident Report for Help Scout
Resolved
We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
Posted Apr 19, 2024 - 12:42 EDT
Identified
We've identified the source of the issue, and we're working on remediation; periodic slowness may continue in the meantime.
Posted Apr 19, 2024 - 12:16 EDT
Update
We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Posted Apr 19, 2024 - 11:49 EDT
Update
We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Posted Apr 19, 2024 - 11:14 EDT
Update
We continue to investigate the slow page loads across Help Scout. Thanks for bearing with us.
Posted Apr 19, 2024 - 10:42 EDT
Investigating
We're looking into reports of slow page loads across the app. We'll update here when we have more information.
Posted Apr 19, 2024 - 10:20 EDT
This incident affected: Web App.