We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
Posted 1 year ago. Apr 19, 2024 - 12:42 EDT
Identified
We've identified the source of the issue, and we're working on remediation; periodic slowness may continue in the meantime.
Posted 1 year ago. Apr 19, 2024 - 12:16 EDT
Update
We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Posted 1 year ago. Apr 19, 2024 - 11:49 EDT
Update
We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Posted 1 year ago. Apr 19, 2024 - 11:14 EDT
Update
We continue to investigate the slow page loads across Help Scout. Thanks for bearing with us.
Posted 1 year ago. Apr 19, 2024 - 10:42 EDT
Investigating
We're looking into reports of slow page loads across the app. We'll update here when we have more information.