Scheduled Database Maintenance
Scheduled for Feb 22, 09:00 - 10:00 EST
Scheduled
We will be performing a scheduled database maintenance on Saturday, February 22nd, 2025 that should last about 30 minutes, starting at 9:00 AM Eastern.

During this maintenance, all Help Scout services will be inaccessible. Messages sent to customer accounts will be delivered as soon as services are back online.

We will provide updates here if anything changes during the maintenance window.
Posted 2 days ago. Feb 03, 2025 - 17:40 EST
This scheduled maintenance affects: Web App, Docs Sites, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results, AI Drafts and Public APIs (Mailbox API 2.0, Docs API).