Issues with Mailbox API Authentication

Incident Report for Help Scout

Resolved

Between 4:10pm and 5:30pm ET, we experienced an issue with Mailbox API that impacted authentication. As a result, you may have noticed Internal Server Error status codes during this window.

We identified the root cause of the issue and implemented immediate fixes, though we'll also work to implement longer-term updates to prevent this from happening again.

Posted Mar 19, 2024 - 16:10 EDT