Beacon and Live Chat

Incident Report for Help Scout

Resolved

We were able identify the issue with live chat, and implemented a fix. Live chat should be back to normal. Apologies for the trouble today!

Posted Jul 29, 2022 - 11:14 EDT

Update

We are continuing to investigate this issue.

Posted Jul 29, 2022 - 10:46 EDT

Investigating

Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we have them.

Posted Jul 29, 2022 - 10:46 EDT

This incident affected: Beacon.