Email delays for some accounts
Incident Report for Help Scout
We're closing this one out, folks! Delivery issues have been resolved. Our remediation efforts on delayed emails continue, and we'll reach out individually to any directly impacted customers. Thank you for your patience while we resolved this.
Posted Feb 03, 2021 - 08:46 EST
We are continuing to resolve outstanding delivery issues with the delayed emails referenced earlier via this morning's status page update. We also continue to see no issues with emails dispatched as of 1:30am ET, and will keep you updated as our remediation work progresses.
Posted Feb 03, 2021 - 07:45 EST
We're continuing work on delivering previously delayed emails from this mornings event. Newly sent emails continue to be dispatched and delivered as expected and we'll keep you updated as our work progresses.
Posted Feb 03, 2021 - 03:08 EST
The issue has been identified and outbound emails are now sending successfully. We are continuing work to resolve deliverability issues for a number of previously sent emails, for a number of accounts. We'll keep you updated on our progress.
Posted Feb 03, 2021 - 02:01 EST
We've been alerted to a problem that may be affecting outgoing emails for some accounts - we're investigating.
Posted Feb 03, 2021 - 01:28 EST
This incident affected: Email Processing.