Connection Issues

Incident Report for Help Scout

Resolved

Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We appreciate your patience today!

Posted Apr 28, 2020 - 13:46 EDT

Monitoring

Web-app performance is back to normal, and all services are stable at the moment. Folder counts, workflows, message queues, and search may still be catching-up. We'll provide an update when the issue is fully resolved.

Posted Apr 28, 2020 - 13:34 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re investigating.

Posted Apr 28, 2020 - 13:22 EDT

This incident affected: Web App.