Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed.

Posted May 02, 2020 - 08:19 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 02, 2020 - 08:00 EDT

Scheduled

From 8:00am to 8:30am EDT this Saturday, May 2nd, we'll be performing database maintenance on Help Scout. We'll start with a 30-minute window of potential downtime, though we only expect the maintenance to last around 5 minutes. We're blocking out the full 30 minutes just in case.

During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.

Posted May 01, 2020 - 13:11 EDT

This scheduled maintenance affected: Web App, Docs Sites, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results and Public APIs (Mailbox API 2.0, Docs API).