Temporary Connection Issues

Incident Report for Help Scout

Resolved

Earlier today, between 1 PM and 1:37 PM EST, some users may have experienced slow page loads and no healthy upstream errors in Help Scout. Our team identified and resolved the issue, and things should be working as expected again!

We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

Posted Jul 09, 2025 - 14:07 EDT