Connection Issues
Incident Report for Help Scout
Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We have a hunch about what caused today's downtime. We'll publish a follow-up in the next 24 hours with a more complete description of what happened.
Posted over 1 year ago. Jul 16, 2018 - 17:32 EDT
Web-app performance is back to normal, and all services are stable at the moment. Folder counts, Workflows, and search are quickly catching up. As we start to clear the message queues, you may receive large batches of email (including email notifications) all at once over the next few minutes. We'll post one more update before closing this out.
Posted over 1 year ago. Jul 16, 2018 - 17:28 EDT
The web-app is back online, though page loads might be slow as we continue to recover. The help desk API, Docs API, Beacon, and mobile apps are also back online. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Posted over 1 year ago. Jul 16, 2018 - 17:17 EDT
We're working as quickly as possible to restore services. The help desk, help desk API, Beacon, mobile apps, and the Docs API are currently offline. We'll continue to update here as we make progress.
Posted over 1 year ago. Jul 16, 2018 - 17:08 EDT
Help Scout is currently unavailable, we're looking in to it, and we'll post updates here as we have them.
Posted over 1 year ago. Jul 16, 2018 - 17:02 EDT
This incident affected: Web App, Beacon, Mobile Apps and Public APIs (Mailbox API 2.0).