Web App Connection Timeouts

Incident Report for Help Scout

Resolved

Our team released a fix to address the issue with long page loads, and it should now be resolved. Very sorry for the trouble today!

Posted Nov 28, 2023 - 12:16 EST

Update

We’re continuing to see reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it and will update with more information soon.

Posted Nov 28, 2023 - 12:04 EST

Investigating

We're currently looking into reports of timeouts when accessing the web app.

Posted Nov 28, 2023 - 11:33 EST

This incident affected: Web App.