Search and Folder Issues

Incident Report for Help Scout

Resolved

Folder counts, message previews, search results and new email processing are in the clear. We're closing this one out. Apologies for the trouble this Friday morning!
Posted Sep 11, 2020 - 06:58 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Sep 11, 2020 - 06:41 EDT
This incident affected: Mailbox counts, folders, reports, search results.
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