Email Delays

Incident Report for Help Scout

Resolved

The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!

Posted Dec 10, 2025 - 13:29 EST

Monitoring

Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.

Posted Dec 10, 2025 - 12:40 EST

Identified

Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

Posted Dec 10, 2025 - 12:05 EST

Investigating

We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

Posted Dec 10, 2025 - 11:36 EST

This incident affected: Email Processing.