Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed and all Docs services are back to normal.

Posted Jan 24, 2026 - 12:23 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 24, 2026 - 12:00 EST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 21, 2026 - 06:35 EST

Scheduled

We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 12:00 PM Eastern. It should last about one hour.

During this maintenance, Docs-related features, such as AI Answers, Docs sites, Docs in Beacon, and the Docs API, may be impacted.

We will provide updates here if anything changes during the maintenance window.

Posted Jan 20, 2026 - 09:19 EST

This scheduled maintenance affected: Docs Sites, Beacon, AI Services (AI Answers), and Public APIs (Docs API).