Scheduled Database Maintenance

Scheduled Maintenance Report for Help Scout

Completed

The scheduled maintenance has been completed. All services are operational.
Posted May 02, 2026 - 09:17 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 02, 2026 - 09:00 EDT

Scheduled

We will be performing a scheduled maintenance on Saturday, May 2, 2026 at 9:00 AM Eastern. We expect this maintenance to last no more than 1 hour.

During this maintenance period, Docs Sites, Docs API, Docs in Beacon and AI Answers will be impacted.

We will provide updates here if anything changes during the maintenance window.
Posted Apr 28, 2026 - 04:03 EDT
This scheduled maintenance affected: Docs Sites, Beacon, AI Services (AI Answers), and Public APIs (Docs API).
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